Thank you for shopping with DR. LANG TRADING CO., LIMITED. We are committed to providing you with a smooth and efficient shopping experience. Please read our shipping policy below for important details about your order.
1. Shipping Methods
We offer a variety of shipping methods to ensure that your order reaches you in a timely manner. We use trusted carriers, including:
- USPS (United States Postal Service)
- FedEx
- UPS
- DHL
- And other reliable carriers
2. Processing Time
All orders are processed within 1-2 business days from the time of purchase, excluding weekends and holidays. Once your order is processed, you will receive a shipping confirmation email with tracking information.
3. Shipping Rates
Shipping costs are calculated based on the weight of the items in your order, the shipping method selected, and the delivery destination. You will be able to view the shipping charges at checkout before finalizing your purchase.
4. Delivery Times
Delivery times vary depending on the shipping method and destination. Typically, the estimated delivery time is as follows:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
Please note that these are estimated delivery times and may vary depending on the carrier and other factors such as customs processing and weather delays.
5. International Shipping
We are pleased to offer international shipping to many countries. International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer. The delivery time for international shipments can vary depending on the destination.
6. Order Tracking
Once your order has been shipped, we will provide you with tracking information via email. You can track the progress of your shipment using the tracking number provided by the carrier.
7. Shipping Restrictions
We currently do not ship to P.O. Boxes or military addresses (APO/FPO). Additionally, there may be certain restrictions on shipping to specific countries due to local regulations or carrier limitations.
8. Lost or Damaged Items
In the rare event that your item is lost or damaged during shipping, please contact us at [email protected] as soon as possible. We will work with the carrier to resolve the issue and ensure that you are satisfied with your purchase.
9. Customer Responsibility
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete addresses.
10. Contact Us
If you have any questions about shipping or need further assistance, feel free to contact us at [email protected]. Our customer service team is here to help!
Thank you for choosing DR. LANG TRADING CO., LIMITED. We appreciate your business and strive to provide excellent service with every order!