At DR. LANG TRADING CO., LIMITED, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help! Please review our Returns Policy below:
1. Eligibility for Returns
We accept returns on most items within 30 days of the purchase date. Items must be in their original, unused, and unworn condition, with all tags and packaging intact. Please ensure that the item is free from any stains, odors, or signs of wear.
2. Non-Returnable Items
The following items are non-returnable:
- Items that have been worn, washed, or altered in any way.
- Clearance or final sale items.
- Underwear, swimwear, or intimate apparel for hygiene reasons.
- Customized or personalized items.
3. Return Process
To initiate a return:
- Contact us at [email protected] within 30 days of receiving your order.
- Provide your order number, a description of the item(s) you wish to return, and the reason for the return.
- Our customer service team will guide you through the return process and provide you with a return authorization (if applicable).
Please ensure that the item(s) you are returning are packed securely to prevent damage during transit.
4. Refunds and Exchanges
- Refunds will be issued to the original payment method used during the purchase. Please allow up to 14 business days for the refund to be processed after we receive the returned items.
- Exchanges are possible for items of the same value. If you wish to exchange an item, please contact us and we will assist you in the process. If the requested item is unavailable, we will issue a refund.
5. Shipping Costs
- Return Shipping: You will be responsible for the return shipping fees, unless the return is due to an error on our part (e.g., incorrect or damaged items).
- Original Shipping Fees: Shipping costs paid during the original purchase are non-refundable.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with a description and photos of the damage. We will offer a full refund or replacement at no additional cost to you.
7. International Returns
If you are returning an item from outside the country, you will be responsible for the return shipping costs and any customs duties or taxes that may apply.
8. Contact Us
If you have any questions or need further assistance, please feel free to contact our customer service team at [email protected]. We are happy to assist you!
Thank you for shopping with DR. LANG TRADING CO., LIMITED! We appreciate your business and strive to make your shopping experience as smooth as possible.